Smarsh
Smarsh enables organizations to manage the risk and uncover the value within their communications data.
cloud-based solutions • data-leak prevention • risk-based surveillance • information governance solutions • digital communications compliance
1001 - 5000
Enterprise Customer Success Manager Service Delivery
July 12
🔄 Hybrid – Manhattan
Smarsh
Smarsh enables organizations to manage the risk and uncover the value within their communications data.
cloud-based solutions • data-leak prevention • risk-based surveillance • information governance solutions • digital communications compliance
1001 - 5000
Description
• Deliver customer outcomes to mid-market enterprise accounts • Manage contract compliance, legal and infosec management • Collaborate with internal teams for issue prioritization and resolution • Lead service delivery meetings and negotiate contract renewals
Requirements
• 5+ years’ experience in a customer-facing role • BA/BS degree in business/technology or equivalent experience • Strong communication and organization skills • Experience with Salesforce, Gainsight, and Jira • Knowledge of B2B or SaaS environments
Benefits
• Competitive salary • Health, dental, and vision insurance • 401(k) retirement plan • Paid time off and holidays • Training and professional development opportunities
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