Client Success Manager, US

July 4

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Datamaran

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Datamaran’s AI-powered platform enables business leaders to navigate the complex ESG landscape with confidence

Data Analytics • Natural Language Processing • Corporate Strategy • Risk Management • Sustainability

51 - 200

💰 Series B on 2022-09

Description

• Be the main point of contact to clients throughout their Datamaran subscription by supporting them on their ESG journey. • Personalize the customer experience as needed with your knowledge of the client and leverage the training team where needed. • Communicate with the sales and implementation & training team to ensure all steps in the Sales to Client Success handoff are complete and documented. • Work with customers to set appropriate expectations in terms of technical support, address customer goals, determine target dates, manage customer tasks, and coordinate with the I&T manager to provide regular project updates during the onboarding phase of the customer lifecycle. • Manage the full lifecycle of the customer’s journey after onboarding to renewal. This includes conducting regular cadence check-ins, quarterly business reviews, and collaborating on expansion opportunities. • Project manage the customer onboarding experience with the I&T Manager and technical training. • Be ready to travel for in-person goal-setting, onboarding and strategic reviews with clients, primarily in Europe. • Collaborate with internal teams to ensure renewals and maximize upsell opportunities. • Be the customer advocate for new product ideas or product issue resolution, while managing reasonable customer expectations. • Collaborate with Marketing for opportunities showcasing clients’ best experience by fostering client champions’ behavior (e.g. customer case studies, client webinars, blogs…). • Host roundtables, webinars and other types of virtual events to boost information and resources for the Datamaran community. • Ensure clients are informed about product development, reinforcing broader communication. • Monitor customer platform usage KPIs to identify risks and opportunities. • Consistently and reliably manage your renewal and expansion forecast

Requirements

• At least 2 years of experience as a Customer Success Manager in a SaaS company • Excellent English writing and oral communication skills. • Exceptional ability to communicate and foster positive business relationships. • Excellent organizational, prioritization skills and attention to detail. • Bachelor's degree or proven work experience as a Customer Success Manager or similar role. • Technical skills required, as they relate to the use of the software.

Benefits

• Competitive Salary package including achievable OTE • 24 Vacation days excluding bank holidays, plus Juneteenth • Medical, Dental & Vision insurance (premium contribution) • Paid Sick leave • Paid Parental leave • 401k • New benefits continue to be introduced as the US team grows