Customer Success Manager, Enterprise Partnerships

September 11

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Constellation Software Inc.

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Constellation Software is an international provider of market leading software and services to a select number of industries, both in the public and private sectors$1. .$1

10,000+

Description

• Constellation is a cutting-edge AI solution for regulated industries. • Drive retention and growth of existing mid-market accounts. • Nurture client relationships and ensure satisfaction. • Collaborate cross-functionally with sales, product, and implementation teams. • Monitor and analyze customer usage data for proactive interventions.

Requirements

• Minimum of 4+ years of experience in a customer-facing role within the Automotive industry, with a focus on customer success management and partnerships. • Proven track record of retaining and growing revenue within a base book of business. • Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively convey value propositions. • Ability to understand customer needs and align them with appropriate solutions and services. • Proactive and customer-focused mindset, with the ability to anticipate customer needs and provide proactive guidance. • Strong analytical and problem-solving skills to identify trends, patterns, and opportunities for improvement. • Ability to manage multiple customer accounts and priorities simultaneously. • Familiarity with CRM systems, such as Salesforce, for tracking and managing customer interactions and engagements. • Bachelor's degree in Business Administration, Marketing, or a related field.

Benefits

• Comprehensive Healthcare, Dental, and Vision coverage • PTO plans & holidays • Hybrid work environment • Casual in-office dress code • Competitive 401k plan with company match • Commuter and Parking Benefits • Paid Family Leave • UberEats stipend & free snacks and beverages • Wellness programs and other employee perks