Customer Experience Enablement Manager

September 5

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Cube

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Description

• The Customer Experience Enablement Manager will be responsible for enhancing the skills and competencies of the post-sales team. • Improving consistency and quality of service delivery through knowledge management and team enablement. • Evolving our service delivery methods through innovation and process improvement. • Develop and maintain a center of excellence within the Professional Services team. • Highly collaborative role that will partner closely with leadership and front-line team members.

Requirements

• You’ve developed and implemented a comprehensive roadmap with clear objectives and milestones to elevate service delivery. • You’ve established and maintained a robust repository of best practices, case studies, industry insights, and success stories. • You’ve created and maintained internal and customer-facing assets (think: email templates, slide decks, project plans, collusion design documentation, task lists, etc.) • You’ve previously ensured all assets are up-to-date, easily accessible, and aligned with best practices and company standards at a former start-up. • You’ve designed and delivered advanced training programs to focus on solution consulting, project management, and technical skills relevant to Professional Services. • You’ve organized workshops, seminars, and ongoing professional development opportunities for team members. • You’ve consistently identified and implemented opportunities to refine and optimize Professional Services processes. • You’ve developed and maintained feedback loops to gather input from clients and internal teams for ongoing process enhancements. • You’ve developed key performance indicators (KPIs) to measure the success and impact of the Professional Services Practice. • You’ve regularly reported on progress, challenges, and successes to senior leadership.

Benefits

• Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need. • We have a number of Flex Days built in throughout the year when everyone at Cube can use the day to catch up on a project, take a customer call/demo, or recharge at home or in your community. • We offer stock options to all full-time employees of Cube, as we want you to be connected to the success of the company. • We provide medical, vision, and dental insurance options, including FSA/HSA options plus free memberships to OneMedical, Teledoc, and Talkspace. • We give up to 12 weeks of paid parental leave. • We offer each Cuber a $100 learning budget to spend on books, classes, or events that support your development • You’ll be joining an experienced team of tech startup leaders who are eager to work with you and provide support and mentorship! • You’ll work for a company that our customers are truly excited about!