Strategic Customer Success Manager
August 31
🏢 In-office - Manhattan
Description
• Be responsible for a portfolio of up to 10 Enterprise customers. • Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement). • Partner with our sales and renewals teams to help maintain and grow our partnerships. • Engage in workflow consulting engagements to help customers enhance existing business processes. • Build out value assessments to document workflows and business processes that deliver ROI for our customers. • Develop strong relationships with key customer stakeholders including power users, Miro Admins and executives. • Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio • Drive and support internal initiatives that will inform the future of the Customer Success program at Miro.
Requirements
• 5+ years in a Customer Success or Account Management role, with at least 2 years of experience handling large, sophisticated customer accounts. • Strong written and verbal communication skills. • Quick, highly adaptable learner and can thrive in a constantly evolving hyper-growth environment. • Proactive mentality and excellent time management skills. • Project management, Miro and Gainsight experience is a plus, but not required. • Willing and able to travel as needed. • Experience with Agile frameworks and SaaS strongly preferred.
Benefits
• 401k matching + Competitive equity package • Excellent Medical, Dental and Vision health benefits • Fertility & Family Forming Benefits • Flexible time off • Lunch, snacks and drinks provided in the office • Wellbeing benefit and WFH equipment allowance • Annual learning and development allowance to grow your skills and career • Up to $2,000 of charitable donation matches each year
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