Customer Success Manager
August 29
🏢 In-office - Manhattan
Description
• Be a Tennr expert and deliver an excellent customer experience for our customers. • Focus on expanding usage and adoption in order to drive retention, account expansion, and ultimately revenue growth and customer lifetime value. • Partner with executive stakeholders to understand the unique business needs and goals of our customers and create joint success plans that outline the strategies and timelines for achieving these goals. • Foster customer advocacy and facilitate customer testimonials, referrals, and case studies. • Get users using Tennr. Be that annoying friend, and help them fall in love with Tennr. • Identify, improve, and lead all aspects of the health status of each of your customers. • Make Tennr better. Collaborate closely with sales, product, engineering and implementations to make sure we’re solving this monstrous problem the right way. • Analyze data and use playbooks to drive and track performance against customer’s KPIs, ensuring that we’re matching all adoption levers to their priorities and frequently reporting on progress to internal and external stakeholders. • Participate in internal initiatives that inform the future of the Customer Success program at Tennr such as codifying best practices, guides, and FAQs.
Requirements
• 3+ years of B2B client-facing experience with a SaaS product. • Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment. • Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers. • You have experience leading meetings with executive sponsors which may include product training, QBRs, and on-site workshops. • You thrive in an unstructured start-up environment (lack of process does not frustrate you) • You’re a self-starter with an entrepreneurial mindset. • Experience with American healthcare tech is a plus.
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