Customer Success Manager
September 4
🏢 In-office - Manhattan
Description
• At Chime, we’re passionate about creating products that help people Unlock Financial ProgressTM. • Joining Chime Enterprise means being part of a fast-moving startup culture. • Ensure the success and satisfaction of our valued clients. • Responsibilities include client retention, onboarding, and maintaining strong client relationships. • This role is required to be in office five days a week. • Guide new clients through the onboarding process, ensuring a smooth transition. • Proactively engage with clients to understand their needs and ensure ongoing satisfaction. • Create and deploy an intensive benefit communication plan to drive program enrollment. • Monitor client enrollment and engagement metrics, providing regular reports. • Own and nurture relationships with assigned clients, acting as their main point of contact. • Work closely with sales, operations, marketing, and product teams.
Requirements
• Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar position. • Strong interpersonal skills with the ability to build rapport and trust with clients. • Excellent communication and presentation skills, both written and verbal. • Ability to prioritize, multitask, and manage time effectively in a fast-paced environment. • Analytical mindset with the ability to interpret data and trends. • Experience working in a cross-functional team environment. • Familiarity with CRM software and customer success tools is a plus. • Bachelor’s degree.
Benefits
• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Take Care of Yourself Days • 1% of your time off to support local community organizations of your choice • Mental health support with therapy and coaching through Modern Health • 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents • Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more. • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
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