Director, Client Success, x Small-to-Medium Enterprise

August 1

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DailyPay, Inc.

WebsiteLinkedInAll Job Openings

Changing The Way Your Money Moves

Finance as a Service • On-Demand Finance • Receivable Factoring • Financial Wellness • FinTech

501 - 1000

💰 $260M Debt Financing on 2023-01

Description

• Join our team as the Director of Client Success, xSME Scale team and take charge of driving measurable human capital management outcomes for DailyPay xSME clients. • Lead a team responsible for growing the eligible, enrolled, and adopted employee base within each xSME client by introducing and influencing employer financial wellness best practices and communication channels while managing client escalations.

Requirements

• BA/BS degree in Business Administration, Sales, or a relevant field (or equivalent experience) • Proven experience leading GTM teams through the client lifecycle, preferably in a SaaS environment • Ability to drive product roadmap improvements and develop retention strategies for at risk clients • Experience in managing KPIs to drive team success and achieve strategic outcomes • Exceptional problem-solving abilities and the capacity to thrive in a fast-paced, dynamic environment • Commitment to fostering a culture of collaboration, innovation, and continuous improvement • Deep understanding of Enterprise CS models driving Business Results and CLV, with a minimum of 5+ years in Customer Success • Experience managing a team of CSMs and developing, scaling, and managing a high-performing CS team • 10+ years in SaaS, specifically in Payroll/TMS/HCM/Benefits/Technology, with some time in business development or sales • Strong communication and collaboration skills, with the ability to represent the team in high-stakes client meetings and advocate for both team and client needs

Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match