Customer Success Manager

July 30

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FLOWX.AI

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Helping financial services build unbounded from legacy technology limitations.

AI • nocode • digital banking • customer experience • no-code-full-code

11 - 50

💰 $35M Series A on 2023-05

Description

• Support key c-suite stakeholders as a strategic advisor, building trust and developing strong relationships • Operate as the lead point of contact for all matters specific to the assigned customer and lead client engagement and strategy from start to finish • Manage the ongoing customer relationship, ensuring to drive fast time to value, and drive further usage/adoption of the platform • Identify and address pain points, tailoring solutions via FlowX.ai • Ensure successful project implementation and KPI tracking, acting as liaison between clients and our technical teams • Develop clear metrics for success and operationalize execution across the Success organization (Customer Success, Implementations, Project Managers, Delivery). • Make Flowx.ai’s customers the company’s greatest asset - driving customer advocacy

Requirements

• Minimum 10 years of relevant work experience in account and project management with Fortune 500 accounts – FinServ experience a plus. • Experience with big 6 consulting firms is a plus. • Understanding of the cloud-based enterprise modernization space and the major players • Excellent presentation, analytical and customer service skills complimented by a solutions-oriented background. • Experience communicating and presenting to senior leadership.

Benefits

• Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product. • Involvement in international accounts throughout the expansion of the company • Direct involvement in further building the team & the culture • Early-stage equity and competitive benefits package