Onboarding Specialist
August 29
š Hybrid ā Manhattan
Description
ā¢Lead customers through onboarding process, including account setup and training. ā¢Conduct virtual training sessions for product education. ā¢Provide technical support during onboarding. ā¢Collaborate with CSMs for seamless handoff post-onboarding. ā¢Refine onboarding processes based on feedback. ā¢Build strong relationships with customers as trusted advisor. ā¢Track and report onboarding metrics.
Requirements
ā¢Experience: 0-3 years in customer onboarding, customer success, account management, sales or related role, preferably in SaaS or healthcare technology. ā¢Technical Proficiency: Comfortable with technology and capable of quickly learning new software. Experience with Salesforce or similar CRM tools is a plus. ā¢Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. ā¢Customer Focus: Strong passion for driving customer results. ā¢Problem Solving: Analytical mindset with strong problem-solving skills and attention to detail. ā¢Team Player: Ability to work collaboratively in a team environment. ā¢Adaptability: Comfortable working in a fast-paced, evolving environment and adapting to changing priorities.
Benefits
ā¢Medical, Dental, Vision, 401(k) Match ā¢Unlimited PTO ā¢Commuter Benefits ā¢Mental Health Benefits ā¢Wellness Benefits ā¢HealthAdvocate Services ā¢Teladoc Services ā¢CitiBike Membership
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