Customer Success Manager, SMB

5 days ago

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Deputy

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Make a difference to the lives of shift workers around the world

Intelligent Scheduling • Accountability • Attendance • Integration with Payroll • Compliance

201 - 500

Description

• Manage the success of Small Business customers on Deputy’s platform • Enable customers to achieve desired business outcomes • Drive product adoption through data analysis and outreach campaigns • Engage proactively with customers to prevent churn and drive success • Collaborate with Sales, Product, and Marketing to identify growth opportunities

Requirements

• 2+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. • Bachelor's degree or relevant work experience • Experience managing and driving success at scale for a large portfolio of customers • Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes • An ability to understand client objectives and think strategically/creatively on ways to achieve them • Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle • Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential • Strong technical aptitude, excellent computer skills, and passion for technology • Previous use of Salesforce or similar CRM system • Enjoys working in a fast-paced, ever-changing environment • Ability to travel as needed