Associate Solutions Consultant

August 22

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Everbridge

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Keeping people safe and organizations running. Faster.

Critical Communications • IT Alerting • Incident Management • Clinical Communications • Secure Messaging

1001 - 5000

Description

• Develop and maintain extensive working knowledge of Everbridge’s solutions and capabilities. • Become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center-based solutions. • Create detailed design documentation for customer submission, review, and approval. • Possess in-depth knowledge of the setup, configuration, and operation of 3rd party sub-system edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm, etc.) and their integration with Everbridge solutions. • Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposal (RFP), and other commercial and technical documentation. • Conduct in-depth product and solution demonstrations when required. • Operate as an ambassador for the company and always present a professional, tactful, diplomatic presence when interacting with end-user customers, reseller partners, and third-party system and equipment manufacturers. • Perform installation and configuration tasks to deliver Everbridge’s solutions at end-user and reseller partner customer locations. • Become proficient in training end-user customers and reseller partners in all aspects of Everbridge’s solutions. • Develop and maintain strong relationships with end-user customers, reseller partners, and system and equipment manufacturers. • Participate in trade shows, exhibitions, and seminars as requested. • Ensure a high degree of consistency and that quality is adhered to across all product deployments to meet agreed to Statements of Work (SoW)/Functional Design Specifications (FDS) for a given project. • Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed. • Provide the Product and Development teams with constructive feedback and intelligence to enhance the company’s solutions and commissioning capability. • Participate in factory acceptance tests (FAT), site acceptance tests (SAT), and user acceptance tests (UAT). • Provide onsite and remote 3rd-tier technical support as requested by Customer Support.

Requirements

• Bachelor’s degree in computer science or software-related technical degree or equivalent experience. • Excellent written and verbal presentation and communication skills; the ability to interpret written requirements and technical specification documents. • Experience with installing, implementing, testing, and training end users on a high-level application suite like Document Management, Fleet Management, electronic point of sale (EPOS), or enterprise resource planning (ERP). • Demonstrable experience configuring personal computers (PCs) and servers and troubleshooting the Windows Server and Desktop Operating Systems. • Basic knowledge of database architectures and methodologies, ideally Microsoft SQL Server, and the ability to manipulate data effectively and efficiently using SQL object-oriented (OO) Concepts and rationale. • Working knowledge of the latest Windows Server and Desktop versions. • Proven track record and experience in networking principles and the Internet Protocol (IP). • Foundational understanding of virtual machine (VM) environments and Microsoft Clustering. • Strong analytical and problem-solving skills. • Ability to travel and work away from the office, sometimes extensively. The main area of travel is North America. • Ability to obtain relevant security clearance for working on classified projects.