Operations Program Manager, Product Support
September 10
🏢 In-office - Manhattan
Description
• Drive complex programs from initiation to implementation, • Handle project documentation and ensure easy access to truth, • Proactively anticipate risks and develop mitigation strategies, • Lead effective communication between technical and non-technical team members, • Drive collaboration and quality execution of project deliverables, • Contribute to overall Product Support technology strategy, • Handle implementation of new technologies, • Proactively find opportunities to improve employee and customer experience.
Requirements
• 4+ years of program management experience in a Product Support environment. • Experience leading projects with technical scope in close partnership with technical teams. • Experience operating with ambiguity in a fast paced environment. • Proficiency in verbal and written communication skills. • Experience handling competing priorities and incentives. • Demonstrated ability in excellent decision quality, critical thinking, and creative problem solving skills.
Benefits
• Figma offers equity to employees, • Competitive package of additional benefits, • Health, dental & vision, • Retirement with company contribution, • Parental leave & reproductive or family planning support, • Mental health & wellness benefits, • Generous PTO, • Company recharge days, • Learning & development stipend, • Work from home stipend, • Cell phone reimbursement, • Sales incentive pay for most sales roles.
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