Harvey
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund building the future of professional services.
11 - 50
Enterprise Customer Success Manager
March 16
🏢 In-office - Manhattan
Harvey
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund building the future of professional services.
11 - 50
Description
• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions • Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product • Serve as the primary contact for clients with a prescriptive and consultative approach and delivering a superior customer experience • Utilize adoption rates, NPS, and other key metrics to drive strategies ensuring client satisfaction and high ROI • Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations • Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities • Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services
Requirements
• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly • Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality
Benefits
• Comprehensive health, dental and vision coverage • Retirement benefits (401k match up to 4%) • Flexible PTO
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