Director, Strategic Partnerships

August 2

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HHAeXchange

WebsiteLinkedInAll Job Openings

Better Homecare, Better Health

Healthcare • Home Care • Software • Technology • Homecare software

501 - 1000

💰 Private Equity Round on 2021-09

Description

• Monitor and optimize trading partner performance to improve data interoperability. • Develop, own, and oversee HHAeXchange’s trading partner interoperability relationship playbook to deliver value through proactive outreach, adherence to EDI standards, reduced rejection rates, and minimized provider and payer support escalations. • Partner with the Data Operations, Integration & Configuration, Product, Engineering, and Technical Customer Care groups to align on interoperability best practices and set a standard for how HHAeXchange works with trading partners. • Manage all strategic partner KPI’s and report monthly on performance to executives and key stakeholders. • Lead, coach, mentor, and optimize the Strategic Partnerships team. • Other responsibilities as communicated, align with typical leadership responsibilities (i.e. owning and managing daily standups, weekly and monthly meetings, and 1:1’s, etc.).

Requirements

• 10+ years of experience in strategic partner management with a focus on trading partner relationships. • Preferred understanding of the 21st Century CURES Act and corresponding EVV requirements, Medicaid revenue cycle, EVV aggregation, and EDI standards. • An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI’s and providing an exceptional customer experience. • Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams. • Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties. • Demonstrated experience in building scalable and repeatable processes in a system of record SaaS healthcare organization. • Track record of hiring, training, coaching, mentoring, and retaining high performing staff. • Exceptional communication skills, both written and oral.