Cognitive Service Desk Administrator

19 hours ago

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IPSOFT GLOBAL SERVICES PRIVATE LIMITED

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IPSOFT GLOBAL SERVICES PRIVATE LIMITED is a company based out of Unit No$1. .$1

1001 - 5000

Description

• All clients who call the Help Desk have one thing in common: They have a problem, and they need us to fix it. • It’s up to our service desk administrators to provide the best solution in the shortest amount of time. • They do just that, and in the process they work in many types of environments and handle different kinds of mail servers and systems. • Our Cognitive service desk administrators are constantly learning and presented with new possibilities. • In a typical day, you will: Teach Amelia what to do to and how to address a client issue. • Understand the business processes as specified for a client. • Be able to reword, rework, potentially automate and work that ticket for Amelia.

Requirements

• Understanding of normal help desk technology • AS/400 user administration • Batch processes • RSA VPN Active Directory • Solid General Troubleshooting Skills • Big Picture mentality, very detail oriented and structured • The ability to pass along bugs and issues with Amelia to Management and R&D • PowerShell knowledge is a plus

Benefits

• Competitive Base Salary • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(k) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transit • Paid time off