IPSOFT GLOBAL SERVICES PRIVATE LIMITED
IPSOFT GLOBAL SERVICES PRIVATE LIMITED is a company based out of Unit No$1. .$1
1001 - 5000
Help Desk Administrator
20 hours ago
🏢 In-office - Manhattan
IPSOFT GLOBAL SERVICES PRIVATE LIMITED
IPSOFT GLOBAL SERVICES PRIVATE LIMITED is a company based out of Unit No$1. .$1
1001 - 5000
Description
• Provide support for end users in Windows XP, Windows 7 & Windows 8 • Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA • Responsibilities include break/fix, new build outs and escalation of level 2 calls • Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support • Support VPN connectivity and utilize remote tools • Modify and troubleshoot group policy, SMTP, login scripts and NDR based troubleshooting • Properly document all issues
Requirements
• Excellent communication, customer service skills • Ability to extract information from end users • Knowledge and methodical troubleshooting skills for software, hardware and networking issues
Benefits
• Competitive Base Salary • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(k) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transit • Paid time off
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