Customer Success Manager
March 16
🏢 In-office - Manhattan
Description
• Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for most valuable customers • Create multi-contact relationships with schools and districts • Handle customer issues effectively and serve as escalation point • Support teacher professional development through virtual trainings and webinars • Assess and respond to student progress data • Share feedback with curriculum, product, and engineering teams • Provide training, product support, and delegation tactics • Drive alignment towards product and sales improvements • Provide accurate forecasting and reporting on customer success metrics • Problem-solve creative solutions for at-risk customers
Requirements
• 3-5 years in the education space, teacher experience preferred • Deep experience in working with educational agencies • Competent with technical SaaS products • Proficient in Hubspot preferred • Strong communication skills • Nimble, adaptable, and positive attitude • Proficiency in Google Workspace programs, Microsoft Office Suite
Benefits
• Competitive salary ($105,000 - $120,000) • Equity package in a well-funded, high growth company • Flexible PTO • Paid parental leave • Top-notch medical, dental and vision coverage • Company 401(k) plan
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