Associate Director, Media Operations

August 21

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Known

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Known brings together science, technology, and creativity to set a new standard for modern marketing.

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Description

• Develop robust, disciplined, and consistent processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment. • Partner with the Media Science team to proactively identify operational risks, devise solutions, and implement changes. • Train media team members to ensure adherence to established processes and best practices. • Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools. • Act as a liaison between the Media Science team and support teams for agency tools to optimize the user experience and increase efficient use of these platforms.

Requirements

• 8-10+ years of media operations or project management experience in a fast-paced environment, preferably a media agency or in-house on a media team. • Experience overseeing project management and/or operations for media clients with multiple stakeholders and efforts happening simultaneously. • You have experience working with key media processes and workflows, including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management. • You understand billing and reconciliation processes for media clients and for partners/vendors. • You work closely with departments like Data Science, Engineering, and Finance. • You have a collaborative, problem-solving mindset and work well with a variety of people and organizations. • You’re comfortable partnering with clients and senior decision makers. • You possess a disciplined approach to your work and are proactive in identifying issues and developing and executing on solutions. • You can capably balance structure and discipline with the moments when a team needs to be flexible to service the evolving needs of a client. • You communicate effectively and understand how to present new ideas to encourage adoption. • Experience with media management platforms like Lumina and Prisma or project management platforms like Smartsheet or JIRA is a plus.

Benefits

• Unlimited paid time off • 401k with company matching and no vesting period • Annual bonuses • Generous medical plan • Paid parental leave