SVP - Commercial Operations

September 11

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Loyal

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Healthcare's Leading End-to-End Digital Health Platform

Healthcare Transparency • Physician Ratings • Digital Patient Experience • Consumer Experience • Patient Reviews

51 - 200

💰 Series A on 2020-10

Description

• We are hiring a SVP, Commercial Operations for the LOY-002 Launch to lead the successful launch and commercialization of this product. • Own LOY-002’s go-to-market strategy, execution, and P&L. • Lead and drive operational excellence across a multifunctional go-to-market team; including commercial manufacturing, distribution, supply chain, marketing, sales, field teams, and customer support. • Build a trusted and scientifically rigorous brand with veterinarians, including building Loyal’s field veterinary education team. • Build strong dog owner awareness, trust, and demand. • Be a key player in risk-reward discussions with technical teams. • Turn customer (vet and dog owner) insights into action. • Build a customer service approach that is obsessed with keeping our pet owners engaged. • Ensuring all aspects of the customer experience, including drug label, packaging, and design are excellent, intuitive, and beautiful. • Manage budgets for launch and commercialization activities.

Requirements

• Experienced executive with experience successfully launching new products - preferably with experience selling into expert audiences. • Demonstrable consumer orientation + instinct. • Highly operational, willing to roll up sleeves with an extreme bias for action. • Strong demonstrable track record building consumer-oriented products. • Experience in building teams including executives and a strong manager/people leader. • Low ego and able to collaborate productively with scientists, and veterinarians. • A clear, direct, concise communicator. • Ability to work independently, highly reliable, and balance IC work with management. • Passion for animals, especially dogs. • Preference to someone who has reported directly to a Founder/CEO before.

Benefits

• Full-coverage health insurance — medical, dental, and vision — for you and your dependents (actually company covers 99%, we each have a very small deduction) • $1,000 home office equipment stipend • $1,200/year learning budget for books, courses, etc. • $250/month wellness budget for gym, cleaners, spa, food, etc. • All 3-day weekends are turned into 4-day weekends 🎉 • Unlimited vacation and paid holidays • Paw-ternity leave — adopt a dog and get a day off with your new family member 🐶 • Annual company retreat at beautiful locations across the country (recently: Tahoe, Cape Cod) • Competitive salary and company equity options grant for new hires • Loyal is a remote-first company