Customer Advocate, Trust & Safety

September 7

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MoneyLion

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America's most powerful financial membership. Borrow, save, invest, and earn – all in one app.

Alternative Financial Services • Big Data • FinTech • Online Lending • Financial Wellness

201 - 500

💰 $250M Post-IPO Equity on 2021-09

Description

• Investigate claims of ID theft and unauthorized charges • Identify and mitigate fraud • Communicate fraud trends and share best practices • Assist in completion of ongoing projects to mitigate risk • Monitor workflow for efficiency gains

Requirements

• A minimum 2+ years with prior investigations or Fraud experience • Previous e-commerce or Financial experience preferred • Ability to multitask and manage multiple cases and projects simultaneously • Ability to evaluate risks and the impact of decisions on an overall organization • Excellent communication skills: written and verbal, basic phone center soft skills • Ability to write concise and factual investigative reports • Good conflict resolution/problem-solving skills that focus on preventing monetary loss • Ability to de-escalate complex situations • Analytical, statistical reporting and research skills • Ability to operate in a fast-paced environment with a sense of urgency and attention to detail • Consistency with meeting productivity expectations • Excellent organizational, analytical, and critical thinking skills • Ability to analyze situations and issues, identify options, draw logical conclusions • Exceptional problem-solving skills • Experience using a CRM such as Salesforce, Kustomer, Zendesk • Experience using Data Analysis Tools Such as Looker, Periscope, Qualtrics

Benefits

• Competitive salary packages • Comprehensive medical, dental, vision and life insurance benefits • Wellness perks • Paid parental leave • Generous Paid Time Off • Learning and Development resources • Flexible working hours