Onboarding Manager
Yesterday
🏡 Remote – New York
Description
• Enable the successful launch & opening of 20+ new MedSpa clients each month • You will oversee the onboarding of each of your providers from the moment they sign with us until they are ready to be handed off to their success manager. • This includes things like setting up POS/EMR systems, helping set up bank/pharma accounts, legal entity setup, talking through contracts, connecting them to a medical director, applying for insurance, etc. • While you'll have playbooks and an onboarding software that providers use with you, it's critical that you take time with each provider so they understand each task in-depth and we act as the subject matter expert throughout these processes. • Own the overall relationship with your client portfolio from signing to handoff to the Provider Success Manager. • Review the Moxie onboarding stage with your clients to ensure they understand key milestones and correlating action items on how best to reach said milestones • Advise and guide our partners on navigating all steps, helping them stay on track and accountable • Act as the main point of contact for each nurse-entrepreneur up until pre-launch, after which partners will be fully transitioned to their Success Manager who will help them grow and manage their business. • Identify any risks and obstacles your clients are facing to ensure we stay ahead of client health to reduce churn risks • Collaborate with the team on monthly operational iterations to improve processes as we continue to navigate through high-growth stages. We want you to act as an owner and help us improve the way we operate within our team and cross-functionally.
Requirements
• 3+ years of experience in implementation, onboarding or customer success roles • You’re a proficient orchestrator with real delivery orientation: you thrive when staying on top of plans and to-do lists, keeping everything moving forward. • You have strong service & coaching skills: are empathetic, positive and communicate well to make our partners succeed. • You understand how to track gaps in processes and have a solution-oriented mindset when it comes to helping our team ideate & improve on operating efficiencies • Excitement for learning new technical tools and softwares commonly used in the tech industry • Extremely detail-oriented to follow playbooks properly and able to stay on track with 20+ onboardings at once. • Understand the balance of being patient and being a leader to our providers, ensuring they get through onboarding at the expected rate. • Passion for medical aesthetics / wellness is a plus
Benefits
• Competitive salary and stock • Generous health/dental/vision coverage
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