Client Onboarding Specialist

September 7

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RepeatMD

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Helping practices sell more high-margin services and drive patient loyalty

fintech • healttech • martech • medical spas • dermatologist

51 - 200

💰 Venture Round on 2023-06

Description

• Driving successful customer onboarding by becoming their trusted advisor, guiding them through the RepeatMD journey with expertise and empathy • Crafting personalized RepeatMD experiences that align with each client's unique business goals and vision • Empowering clients through engaging, screen-sharing training sessions that transform them into RepeatMD power users • Unleashing client potential by designing rewards, offers, packages, and memberships that drive customer engagement and loyalty • Provide strategic insights on leveraging the RepeatMD app to fuel business growth and stay ahead in the competitive medical aesthetics + wellness industry • Champion client success stories, accelerating their Time to Value and fostering long-term partnerships • Collaborate with cross-functional teams to continually enhance the onboarding process and product features based on client feedback

Requirements

• Proven track record in a client-facing role, preferably in onboarding or implementation • Sharp business acumen with the ability to quickly grasp and articulate the strategic drivers of diverse medical aesthetic practices • Exceptional communication skills with the ability to captivate and influence audiences at all levels, from front-desk staff to practice owners • Demonstrated ability to navigate challenging client situations with grace, turning potential obstacles into opportunities for stronger relationships • Self-starter mentality with a knack for creative problem-solving and a drive to exceed expectations • Collaborative team player who thrives in a fast-paced, high-growth environment and adapts quickly to change • Natural ability to connect with a wide range of personalities, fostering positive relationships both internally and externally • Passion for empowering small business owners and contributing to their success in the medical aesthetics industry • Proficiency in project management tools and CRM systems (experience with Salesforce is a plus)

Benefits

• Competitive salary • Employee Bonus Plan • Medical, Dental, Vision, and 401k through Justworks • Stock options • Unlimited PTO • Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have. • Annual performance reviews • Training and development programs • Pet friendly office filled with snacks • Hybrid work model