Customer Support Specialist

August 16

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Mudflap

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The #1 Fuel App for Trucking. Get instant diesel discounts at truck stops nationwide.

Trucking • Logistics • Trucking Technology

11 - 50

💰 $50M Series B on 2022-08

Description

• Answer incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product, and anything else they may need • Place outbound calls to follow up with customers and our truck stop partners • Provide above-and-beyond, amazing service • Develop an expert understanding of the Mudflap product to effectively help customers • Work cross functionally to identify ways to enable world-class customer service at scale

Requirements

• 2+ years prior experience in remote customer support role within fintech or tech start up environments • Experience using customer support tools and platforms (example: Zendesk or similar ticketing system) • Prior experience working on projects or process improvement initiatives • A true passion for customers and delivering the best possible service • Outstanding communication skills, both verbal and written • You are energetic, self-motivated, self-starting, and self-assured • You are a multitasker with a high sense of urgency • You love fast-paced environments with an “all hands on deck” approach • You’re humble and eager to learn with a no-task-too-small mindset • You enjoy using your sleuthing skills to problem solve on behalf of customers

Benefits

• A remote-first company focused on hiring the best talent • A committed team on a mission to change a massive industry for the better • A high bar for quality and commitment to self-improvement • An open mind to new ideas and methodologies • Competitive salary and benefit options • Opportunities and support for major career growth