Enterprise Implementation Manager
Yesterday
🏡 Remote – New York
Description
• Manage end-to-end integration of TMS and WMS for Pallet’s largest clients, ensuring seamless system transitions. • Analyze and tailor operational workflows to enhance efficiency and alignment with Pallet’s solutions. • Develop and execute comprehensive training for clients, ensuring effective use of Pallet’s platforms. • Oversee data migration processes, maintaining integrity and compatibility between systems. • Serve as the primary point of contact for issue resolution, managing escalations and maintaining project timelines. • Maintain regular communication with stakeholders, including C-suite executives, to ensure alignment and satisfaction.
Requirements
• Over 6 years of experience in roles such as Project Manager, Professional Services Manager, Senior Implementations Manager, or Consultant. • Proven track record of managing complex, multi-month software implementations for user bases exceeding 100. • Skilled in training large groups on complex software systems and quickly grasping technical concepts like APIs and EDIs. • Comfortable in technology-driven environments, effectively translating technical language for diverse stakeholders. • Demonstrated ability to work with C-suite executives, de-escalate conflicts, and resolve issues. • Strong organizational and analytical skills, capable of understanding and documenting operational workflows, optimizing processes, and creating tailored training materials. • Proficient in managing multiple priorities, maintaining high performance under pressure, identifying service gaps, and collaborating on solutions to improve customer experiences.
Benefits
• Health, Vision and Dental benefits • Flexible PTO • Life Insurance and Accidental Insurance • Short-Term Disability Coverage • Generous salary and equity for all staff • 401k option; helping you save for the future • Yearly learning and development stipend • Commuter benefits if you live in SF • Fully covered uber ride home if you ever have to work late in the office • Remote office home stipend • Monthly happy hours; our last one was a Golden Gate Park BBQ • Company paid dinners on Tuesdays and Thursdays in the office • Annual Company Offsites; our last one was in Sonoma Wine Country
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