Support Specialist, Payroll & Payroll Tax

July 27

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Restaurant365

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Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone$1. .$1

Catering Software • Restaurant Operations Software • Restaurant Accounting Software • Restaurant POS Integration • Franchising Software

201 - 500

Description

• Handle inbound and escalated customer situations from the Support teams to improve customer satisfaction. • Acts as a subject matter expert in the R365 Payroll solution • Define and scope the clear deliverables and timelines that set proper expectations for customer inquiries. • Investigate and diagnose customer challenges and create solutions to rectify any issues. • Respond and resolve all Tier 1 Tax issues • Escalate tickets to the Payroll Operations: Tax team and own customer communication through resolution • Assist Workforce Support team with tickets that require higher level of Payroll expertise • Clearly communicate customer needs and expectations to internal stakeholders for project wrap up. • Actively engage in continuous learning and self-improvement to complete required training programs and enhance system knowledge and stay up to date on legislation impacting clients • Able to meet and exceed strict deadlines while handling high volume of clients. • Work on special projects as needed. • Other duties as assigned.

Requirements

• Minimum 2 years of payroll experience with an experience multi-state payroll tax experience • At least 1 year of professional working experience in an elevated/high end customer service/customer facing role • Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills • Experience working in a SaaS environment in a client facing role • Computer skills in Windows and MS office suite, specifically Excel, and the ability to easily learn new applications. • Adapt and thrive in a fast-paced, changing environments. • Self-motivated to complete assigned tasks and projects on time • Strong understanding of general business principles • Excellent problem-solving and critical thinking skills • Strong customer service skills • Clear and effective oral and written communication • Strong emotional intelligence to work with a variety of personalities and teams.

Benefits

• This position has a salary range of $30-$33 per hour. • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives