Merchant Success Manager

August 24

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ShipBob, Inc.

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Best-in-class fulfillment solution for ecommerce brands.

Packaging • Shipping • Logistics • E-commerce • Technology

501 - 1000

💰 $200M Series E on 2021-06

Description

• The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team. • Responsible for understanding the unique strategic needs of each of our merchants. • Deliver massive value to help facilitate their growth and success. • Build and manage solid partnerships through a variety of communication methods.

Requirements

• Fluency in Mandarin (both written and spoken) is required. • Minimum of 3 years of experience in sales and merchant services in the Fulfillment and Logistics industry. • Demonstrated ability to meet and achieve role expectations as a AMSM for 12 months. • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. • Demonstrated ability to communicate effectively through oral, written, and in-person mediums. • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. • PowerPoint and Excel skills.

Benefits

• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Flexible Time Off Program • Paid Sick Leave and Paid Emergency Leave • Floating Holidays (2 days/year) • Wellness Days (1 day/quarter) • 401K Match • Competitive Salary, Performance Bonus • Variety of voluntary benefits, such as, short term disability • Referral Bonus Program • Fun Culture >>> Check us out on Instagram (@lifeatshipbob)