Customer Success Manager

August 22

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Claritas Rx

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Delivering actionable information tailored to your unique needs is what sets us apart.

Specialty pharmacy data aggregation • Specialty pharmacy data integration • Biopharmaceutical commercial data analytics • Specialty channel data strategy • Market Access

51 - 200

💰 Private Equity Round on 2021-03

Description

• Responsible for the client’s overall success • Manage day to day operations as the main point of contact and overall program & project manager • Facilitate internal and external customer meetings, including preparing agendas, documentation and follow up • Collaborate closely with customers from across several functional areas to understand their needs and translate them into creation of new product features and enhancements to existing product features • Manage relationships with internal groups to facilitate customer needs and requests • Manage roll-out of new product features to customers • Ensure data quality in customer deliverables via rigorous quality review • Play key project management role in new customer implementations • Serve as a subject matter expert on commercial data for our customers • Manage UI/UX of customer-facing layer of product • Organize and train team members, mentor and develop junior members • Work with the Product team to inform portfolio of product features across customers • Contribute as needed to Claritas’ growth in other areas

Requirements

• Deep knowledge of biopharmaceutical marketing, managed markets or distribution • A creative approach to analytical problem solving and a relentless passion for quality • Excellent written and oral communication • Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel • Track record of building customer relationships and managing client-focused projects and demonstrated capabilities in: • Problem solving and resolution • Project management and organizational skills • Expectation Setting • Listening and Seeking to Understand • Verbal and written communication skills • Solution Knowledge • Empathy • Grit - Tenacity

Benefits

• Benefits package • Opportunity to make a significant impact on a first-in-industry digital health solution