Enterprise Customer Success Manager

August 23

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Iterable

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The customer activation platform that helps brands deliver joyful experiences at massive scale.

Marketing Automation • SaaS • Growth Marketing • Email Marketing • Mobile Marketing

501 - 1000

💰 $200M Series E on 2021-06

Description

• Manage a book of enterprise-level ($150k+ ARR) Iterable customers • Understand how customers are using the product and find ways for them to increase their return on investment • Lead scheduled check-ins, QBRs, and monitor client satisfaction • Be the voice of the customer to prioritize feature requests and platform improvements during product discussions • Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion • Gain deep knowledge of the Iterable platform and assist clients with executing their use cases

Requirements

• Experience in a B2B Customer Success role at a SaaS company • Experience consulting business executives and stakeholders at enterprise organizations • Have technical knowledge and problem solving skills • Desire to teach new customers about the platform • Passion for working in a fast growing organization • Experience working with software platforms and SaaS products

Benefits

• Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation