Customer Success Manager - German

4 days ago

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Description

• Develop and nurture strong relationships with current clients. • Consult with customers to find solutions to problems in document lifecycle management. • Lead contract negotiations and pricing discussions. • Consolidate customer feedback and collaborate with Product Managers. • Act as the primary point of contact for specific accounts and needs. • Ensure accounts receive services within budget and meet their needs. • Monitor customer satisfaction and address concerns for high retention rates. • Focus on revenue retention strategies to ensure existing customers continue to generate revenue.

Requirements

• 3-5 years in establishing strong business relationships with key stakeholders. • Fluent in German in a professional context. • Strong knowledge of SaaS sales and track record of winning multi-year 4-6 figure deals. • Self-motivated, hard worker and fast learner with exceptional communication skills. • Ability to assemble information into meaningful value propositions while achieving targets. • Experience with HubSpot is a big plus. • This role can be done in a hybrid way (Barcelona) or remote from Europe.

Benefits

• 16 weeks of parental leave - for mothers and fathers - 100% of your salary. • 30 vacation days—yep, you read that right! • Our offices are pet-friendly. • Sabbatical leave for employees who’ve been with us for over 2 years. • A personal development budget of up to 2000 CHF every year, plus days off for courses or training. • Internal knowledge sharing and external coaching options during your working hours to boost both your hard and soft skills. • Possibility of a Phantom stock option plan (PSOP). (Conditions apply.) • Hack days to challenge you and your team, plus build amazing things.