Technical Support Engineer
October 28, 2023
đĄ Remote â New York
Description
⢠Collaborate with other engineers to understand and troubleshoot systems and use the experience gained to influence the roadmap of the StarTree product ⢠Work with customers to resolve a wide range of issues with their deployments and usage ⢠Contribute to process development - we are always looking to improve how we work ⢠Communicate with product and engineering teams to provide product feedback from the field ⢠Improve product documentation and author knowledge base articles ⢠Create internal tooling and review product demos
Requirements
⢠Must be in PST or MST to be considered. ⢠Experience in diagnosing, reproducing, and resolving technical issues in complex customer production environments ⢠Deep desire to help customers through direct interaction ⢠Previous experience working in a startup environment with global customers ⢠Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.) ⢠Operational knowledge of Java applications ⢠Experience with at least one mainstream distributed system ⢠Familiarity with streaming systems, such as Kafka, Pulsar, Flume, Flink, Spark, or similar ⢠Strong troubleshooting and critical thinking skills ⢠Excitement in learning about streaming data and becoming a domain expert in Apache Pinot ⢠Experience with cloud platforms such as AWS, GCP, or Azure is a plus ⢠Outstanding written and verbal communication skills
Benefits
⢠Competitive and compelling equity grants ⢠Access to a comprehensive benefits offering
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