Client Services Engineer, New York
September 7
🏢 In-office - Manhattan
Description
• Streamline client service through automation and solutions • Identify client issues and develop proactive solutions • Maintain system stability via real-time monitoring • Serve as key contact for clients addressing queries
Requirements
• 3+ years of experience in customer-facing support / engineering role • Engineering degree or quantitative equivalent or similar experience • Programming and / or scripting experience (Python, Shell, Javascript) • Experience with Linux • Experience with distributed systems / cloud services is nice to have • Familiarity with monitoring, observability, telemetry, and SRE principles is advantageous. • Programming experience with generative AI (ChatGPT) and Bot-based solutions via chat (Slack) is nice to have • Experience with trading systems in either capital markets or digital assets strongly preferred • Curious, willing to learn, and question existing processes and protocols • Exceptional problem-solving ability
Benefits
• Monthly wellness credit for personal use • Paid lunches in the office • Monthly fitness and evening socials • Annual offsite events
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