Thrive is a leading provider of NextGen managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application takes advantage of technology that enables peak performance, scale, and security.

Hundreds of clients rely on Thrive to drive operational efficiencies, security compliance, high availability, and hardened reliability, both on-premise and in the Cloud. The company’s proven approach to managed services enables enterprises all of sizes to realize their goals, for today and tomorrow.

Thrive

Support Engineer

Client Site Services Engineer at Thrive provides technical support for users' hardware and software.

• Provide technical hardware, software, and connectivity problem resolution to all client computers and users.
• Diagnose and walk users through step-by-step solutions.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Assist engineers and technicians.
• Troubleshoot printer problems.
• Work with next level support to resolve complex issues.
• Conduct hardware and software maintenance and reporting as needed.
• Perform related work as required.
• Serve as deskside support to all client issues.
• Respond to service tickets of the client’s requests or problems. 
• Resolve all first level end-user problems.
• Escalate all Tier 2 problems to the next level of support for guidance and direction.
• Contact third-party vendors for warranty service repair and dispatch.

Onsite IT Support Engineer

Backend Engineer

Manage client escalations for Thrive’s technical services.

• Manage client technical escalations and coordinate resolution efforts with primary stakeholders by working cross-functionally to ensure incident ownership, action items (Who, What When) and communications are fulfilled
• Organize and facilitate calls between multiple parties managing an active incident bridge and ensuring consistent communication through resolution of ongoing incidents
• Ownership for driving progress and resolution of customer’s critical issues
• Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented and action items are driven toward effective change while managing to critical SLA’s
• Lead improvements by developing and managing to dashboards which proactively monitor high priority incidents and customer escalations leveraging data to recommend technical and/or business process changes meeting expectations and/or optimizing productivity
• Assist with development and management of clear and standard runbooks which allow for both efficient and effective process adherence while managing escalations
• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
• Facilitate and report on KPI’s to ensure there is appropriate visibility into key client issues including escalation statistics reporting, trending analysis, incident status activities and engaged resources
• Provide recommendations for improving existing processes and procedures
• Ability to translate technical information and articulate findings and next steps clearly to peers, management, leadership and clients
• Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome

Escalation Manager

Financial Planning and Analysis

Project Delivery Lead managing financial services customer projects for Thrive.

• This role is specifically aligned to our financial services customers, including all types of asset managers (alternatives, hedge, wealth, and private equity).
• The Project Delivery Lead is primarily responsible for defining, planning, tracking, and managing customer projects.
• Serving as the main point of contact for customers for the duration of the project.
• Drive the project to success through clear expectation setting, task management, and status updates.
• Communicate with and organize Thrive internal resources including Engineers, Consultants, and Architects using Project Management software, checklists, and reports.

Project Delivery Lead - Financial Services

Account Manager

Account Manager to accelerate growth at Thrive, a tech solutions provider.

• Will work from NYC office 2-3x per week!
• Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services.
• Seeking to hire an Account Manager to further accelerate growth on Local, Regional and National basis.
• Must be highly motivated, goal oriented and focused on continuous improvement.
• Candidates must have extremely strong phone and communication skills, technical aptitude, relationship-building ability, cooperative inter-departmental team-building skills.
• Focus on growing revenue and learning the business.
• Excellent opportunity to fast-track a career in the technology space.
• Thrive provides technical training, sales tools, career path upside and an experienced sales force.

Systems Engineer

Provide remote client support for a technology solutions provider.

• Thrive is a technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services.
• Remote client support with potential onsite support.
• Troubleshoot and resolve high-level workstation, server, and network incidents.
• Demonstrate technical proficiency and strong communication skills while interacting with clients.

Systems Engineer - Financial Services

Security Engineer

Security Engineer for vulnerability management and penetration testing at Thrive.

• Contribute to vulnerability management program and participate in penetration testing initiatives
• Drive vulnerability assessments, including scanning and penetration testing
• Communicate findings and remediation strategies to stakeholders
• Manage and enhance security awareness programs
• Drive vulnerability scanning activities using industry-standard tools
• Assist with autonomous penetration testing initiatives
• Analyze scanning outputs and make informed decisions on vulnerability severity and prioritization
• Collaborate with internal support teams and clients to articulate remediation needs
• Open and track assignment tickets for timely resolution
• Manage and configure security awareness training and phishing campaigns
• Customize reports to align with client reporting needs
• Document security processes, procedures, and technologies
• Stay informed about latest security events and techniques
• Contribute to client security presentations
• Other duties as required

Thrive Jobs in New York City

Thrive

Onsite IT Support Engineer

Thrive

Escalation Manager

Thrive

Project Delivery Lead - Financial Services

Thrive

Account Manager

Thrive

Systems Engineer - Financial Services

Thrive

Security Engineer - Infosec Operations

Thrive