Onsite IT Support Engineer

Yesterday

Apply Now

Receive Emails with Similar Jobs

Thrive

WebsiteLinkedInAll Job Openings

NextGen Technology Services

Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500

Description

• Provide technical hardware, software, and connectivity problem resolution to all client computers and users. • Diagnose and walk users through step-by-step solutions. • Clearly communicate technical solutions in a user-friendly, professional manner. • Provide one-on-one end-user training as needed. • Assist engineers and technicians. • Troubleshoot printer problems. • Work with next level support to resolve complex issues. • Conduct hardware and software maintenance and reporting as needed. • Perform related work as required. • Serve as deskside support to all client issues. • Respond to service tickets of the client’s requests or problems. • Resolve all first level end-user problems. • Escalate all Tier 2 problems to the next level of support for guidance and direction. • Contact third-party vendors for warranty service repair and dispatch.

Requirements

• 5+ years providing end-user support for current PC desktop and application software. • 5+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment. • 2+ years providing support for an enterprise level userbase in either the legal or financial services industries. • Must be able to sit for prolonged periods of time in front of a computer. • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking. • Must have excellent written and oral communication skills.