Veza
The data security platform built on the power of authorization.
authorization • Cloud Security • identity security • access governance • privileged access
51 - 200
Customer Success Manager
July 16
🏡 Remote – New York
Veza
The data security platform built on the power of authorization.
authorization • Cloud Security • identity security • access governance • privileged access
51 - 200
Description
• Responsible for aligning the value of Veza’s platform with customers’ business objectives • Drive customer adoption and success through oversight, risk management, and recommendations • Conduct health checks and collaborate with internal teams for customer renewal and improvement
Requirements
• Bachelor’s Degree Required or Equivalent Experience • 6+ years of Customer Success experience in SaaS organization • 2+ years of application programming and system support experience is strongly preferred. • Experience in consulting and implementation of IT systems preferably cloud service and/or identity management. • Broad knowledge and experience in Identity and Access Management (IAM) and Security space • General knowledge of cloud architecture as well as on-premise IT landscape. • Knowledge of enterprise web technologies, security and state of the art infrastructures. • Specialized training on support, SAML, security preferred. • Deep understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes. • Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.
Benefits
• Competitive salary and equity packages • 401(k) retirement plan • Pre-tax health care, dependent care, and commuter benefits (FSA) • Flexible medical, dental, and vision benefits • Parental leave • Flexible Time Off • Monthly Connectivity Stipend
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