Quench Water & Solar
Our entrepreneurs create jobs and provide clean water to developing communities everywhere using sustainable energy!
11 - 50
Customer Care Specialist
15 hours ago
🏡 Remote – New York
Quench Water & Solar
Our entrepreneurs create jobs and provide clean water to developing communities everywhere using sustainable energy!
11 - 50
Description
• Answer incoming customer calls in a professional and courteous manner • Field customer inquiries via phone or through electronic inquiries • Document and update customer records in the database during and after each call • Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes • Meet or exceed all position key performance indicators/metrics (KPI’s) • Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure • Follow call scripts and guidelines while maintaining a natural and empathetic conversation • Stay updated on company policies, product updates, and trainings
Requirements
• Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone) • Must be able to exhibit empathy and understanding over the phone and email • Must have a “customer-centric” attitude with an eagerness to provide world-class customer service • Ability to communicate clearly and professionally, both verbally and in written correspondence • Strong attention to detail. • Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc. • Process Compliance: Follows all documented processes & department policies to provide customer support • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus
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