Affinity.co
The CRM for Deal Makers. Relationship Intelligence, Reimagined.
CRM • Relationship Intelligence • Pipeline Management • Contact Management • Lead Generation
201 - 500
Customer Success Manager
2 days ago
🏡 Remote – New York
Affinity.co
The CRM for Deal Makers. Relationship Intelligence, Reimagined.
CRM • Relationship Intelligence • Pipeline Management • Contact Management • Lead Generation
201 - 500
Description
• Drive renewals and upsell for Growth customers • Build a strategy to manage client engagement • Act as a trusted advisor for product adoption and satisfaction • Develop best practices for product use • Interface with sales, support, product, and engineering teams
Requirements
• 2+ years of experience as a Customer Success Manager, Account Manager, or similar role • Proven track record of achieving commercial targets and goals • Experience managing accounts and renewals • Excellent interpersonal skills with a history of building strong business relationships • Influential communicator with experience presenting to small and large audiences • Proficient in organization, account prioritization, and time management • Ability to orchestrate cross-functional resources • Excited by the startup environment
Benefits
• Medical, dental, and vision insurance • Flexible personal & sick days • 401k plan • Annual budget for education • Reimbursement for transportation, internet, meals, and wellness • Virtual team building and socials
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