Aircall
The phone system for modern business
Call center software • VoIP • Cloud • Business phone system • Customer Support
501 - 1000
IT Operations Manager
July 10
🔄 Hybrid – Manhattan
Aircall
The phone system for modern business
Call center software • VoIP • Cloud • Business phone system • Customer Support
501 - 1000
Description
• Oversee and optimize support ticket process • Manage IT aspects of employee onboarding and offboarding • Procure, configure, and distribute hardware • Collaborate with external vendors • Identify opportunities for process improvements in IT operations • Provide technical support and guidance • Stay updated with industry trends and technologies
Requirements
• Bachelor’s degree in Information Technology, Computer Science, or a related field • Minimum of 5 years of experience in IT operations or a similar role • Strong technical expertise with Google Workspace, Okta, Jira or other ticketing solutions, and Zoom • Excellent problem-solving skills and ability to think critically • Strong interpersonal and communication skills • Demonstrated ability to manage multiple projects in a fast-paced environment • Proactive attitude with a passion for continuous improvement
Benefits
• Generous benefits package • Opportunities for career growth and development • Dynamic and inclusive work environment
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