Customer Service Representative

4 days ago

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Brighton Health Plan Solutions

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We transform the health plan experience – how health care is accessed and delivered.

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Description

• Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions. • Confirm customer understanding of the solution and provide additional customer education as needed. • Prepare complete and accurate work and update customer file. • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. • Offer solutions to issues that are often non-standard/non-routine and require some clarification. • Perform other call center functions and support projects as directed by the management. • Balancing the demands of the caller with requirements for quality, average handle time, and productivity. • Use appropriate verbiage and level of detail to formulate and adapt the response to the level of understanding the caller has about the MagnaCare processes and specific plan details. • Proactively educate the caller and validate understanding before completing the call. • Effectively transfer misdirected customer requests to an appropriate party.

Requirements

• High School diploma, some college education a plus. • Knowledge of basic computer skills. • Intermediate knowledge of Microsoft Office and email writing. • Knowledge of CPT codes, ICD-9. • Ability to learn quickly. • Courteous with strong customer service orientation. • Dependable with proficient attention to detail. • Good listening and responding skills. • Must be flexible with the ability to adapt to changes quickly and think conceptually. • Solid problem-solving skills. • Excellent attendance, punctuality and work record required.