Customer Service Representative

6 days ago

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Next Level Recruiting Inc

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Compliance • Leadership Development • Coaching and Mentorship • Organizational Strategy • Recruiting

2 - 10

Description

• Deliver exceptional customer experiences by understanding customers' needs, fostering open communication, and offering tailored product recommendations. • Engage with customers in residential settings daily, embodying the highest levels of courtesy, professionalism, and empathy. • Process new sales orders, manage account upgrades, and skillfully handle customer complaints to enhance satisfaction. • Maintain a comprehensive knowledge base of our offerings and stay updated on industry developments. • Participate in daily training sessions, virtual networking opportunities, and conference calls to enhance customer satisfaction, refine sales techniques, and streamline technical support. • Potentially contribute to onboarding, training, and mentoring new employees based on your achievements and reputation within the organization and among clients.

Requirements

• Empathy, patience, and consistency in handling diverse customer needs and personalities. • Adaptability to navigate the dynamic nature of a people-centric role, embracing challenges with flexibility and a positive outlook. • Clear, effective communication to ensure customers fully comprehend our offerings and services. • Strong work ethic, distinguishing between efficiency and dedication to providing top-notch service. • Acquiring knowledge to address customer inquiries adequately while being open about areas where further information may be required. • Resilience to accept and learn from negative feedback, contributing to customer satisfaction and organizational growth.