Customer Service and OMNI Order Advisor
September 11
🏢 In-office - Manhattan
Description
• Be part of a central team delivering professional service to Mulberry clients. • Create a welcoming experience for clients using the Mulberry brand values. • Take ownership and responsibility for client contact ensuring swift response/resolution. • Partner closely with operations to manage out of stock/save sale orders. • Support and communicate with customers regarding OMNI orders to ensure we meet SLA. • Gather and report out “Voice of Customer” and other company KPIs to management. • Act as an ambassador for Mulberry and communicate positively about the brand.
Requirements
• Customer services experience is essential • Experience in a luxury retail sales environment is advantageous • Excellent communication skills, written and verbal • Computer literate with excellent knowledge of MS Office • A strong understanding of Social Media Platforms and Social Studio • Works cooperatively and effectively with others in a team to achieve shared objectives • Reliable, punctual, and quick thinking • Ability to multitask • Displays strong interpersonal effectiveness • Can identify and understand individual client needs, wants and expectations • Must be self-disciplined with excellent organizational and prioritization skills for ultimate efficiency combined with resilience and flexibility to stay calm and work under pressure to deliver excellent customer service
Benefits
• Wherever possible, incorporate environmentally responsible practices into your work. • Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included.
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