Customer Service Representative- West Chelsea Veterinary
September 11
🏢 In-office - Manhattan
Description
• Deliver exceptional customer service at all times. • Take initiative to maintain a clean working environment. • Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital. • Mediate client concerns with compassion and empathy. • Manage financial transactions including invoicing, cash handling, and end of day reporting. • Must be comfortable discussing payment options and policies with clients. • Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable. • Perform other duties as needed and which make a positive impact on the practice and company. • May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.
Requirements
• A high school diploma or equivalent is required. • Proficient computer and software skills required, including Word, Outlook, and other office management systems and software. • Experience with PetDesk is a plus! • Previous customer service experience required, preferably in a veterinary environment. • Shows a commitment to professional development and continual improvement. • Possesses strong listening and communication skills. • Has confidence in decision making and problem solving. • Capable in conflict resolution and diffusing situations.
Benefits
• Competitive salary and bonus potential • Medical, Dental, Vision & Life Insurance, along with a company contribution to an HSA account • Paid parental, family, and medical leave • Flexible scheduling • 401k with company match • Paid time off, including a bank of PTO and floating holiday time
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