Customer Success Director
August 16
🏢 In-office - Manhattan
Description
• The Customer Success Director at CommerceIQ will be a strategic leader responsible for driving customer satisfaction, adoption, and retention. • This role requires a deep understanding of the CPG and Hardline industries, exceptional leadership skills, and the ability to manage complex customer relationships at the executive level. • The ideal candidate will be passionate about customer success, demonstrate commercial acumen, and possess the expertise to lead cross-functional teams in delivering exceptional customer outcomes.
Requirements
• Extensive experience in customer success, account management, or a related field within the software/SaaS industry. • Deep knowledge of the CPG and e-commerce sectors, with a proven track record of success in these industries. • Strong strategic thinking and problem-solving skills, with the ability to translate customer needs into actionable strategies. • Excellent communication and interpersonal skills, with experience engaging and influencing senior-level executives. • Demonstrated commercial acumen with experience in contract negotiation, upselling, and renewals. • Proven leadership skills with the ability to inspire and coordinate cross-functional teams. • Data-driven mindset with experience using metrics to inform decision-making and drive customer success. • Willingness to travel and engage directly with customers, either in London or New Jersey, or to hire and manage a team in these hubs.
Benefits
• Highly competitive pay, benefits, and early stage stock options • Unlimited PTO • Work from home benefits including flex WFH hours and home office set-up reimbursement • Monthly cell phone, internet, and gym/fitness reimbursement • Comprehensive health, dental, vision, and life insurance benefits • 401K plan, FSA, and HSA programs • Long-term and short-term disability
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