Smartly.io
Smartly.io combines the power of media automation, creative agility, and advertising intelligence in a next generation digital advertising platform$1. .$1
Facebook Advertising • Demand Side Platform • Retargeting • Campaign Optimization • Feed-based Ads
501 - 1000
Agency Customer Success Manager
August 6
🏢 In-office - Manhattan
Smartly.io
Smartly.io combines the power of media automation, creative agility, and advertising intelligence in a next generation digital advertising platform$1. .$1
Facebook Advertising • Demand Side Platform • Retargeting • Campaign Optimization • Feed-based Ads
501 - 1000
Description
• Act as the main point of contact for enterprise agencies to deliver an exceptional experience and ensure they get the most value out of their social advertising • Be a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice • Build and foster strong relationships with agencies as well as partners like Meta and Pinterest • Be the voice of agencies to inform our product roadmap • Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering • Help Smartly.io build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain agencies, optimize existing processes within the company and actively enhance all Customer Success initiatives
Requirements
• Possess 4+ years of relevant experience in a customer success or similar customer-facing function • Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat etc) • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals • Have a results-driven mentality, with a bias for action and collaboration • Are able to explain complex concepts clearly and translate data into insights • Have self-driven, entrepreneurial spirit • Have strong spoken and written communication skills • Are able and willing to travel for meetings, conferences and industry events (when possible) • Legal right to work in the US
Benefits
• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days • Generous healthcare packages & mental health benefits • Monthly wellness benefit and learning reimbursement opportunities • 401K plus matching & equity grants for all new Smartlies • Volunteer time off days & company donation matching opportunities • Choice of computer (MAC or PC) • And so much more…
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