Global Relay is the leading provider of fully compliant, cloud electronic communications archiving, messaging, supervision, and eDiscovery solutions for the global financial sector and other highly regulated industries. 

Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relay’s integrated compliance solutions enable regulated organizations to meet collaboration, privacy, and security requirements.

Global Relay

Customer Support

Provide desktop support for Global Relay's enterprise information archiving solutions.

• Provides enhanced technical and end-user support
• Timely troubleshooting and resolution of hardware problems
• Ongoing support and maintenance of computers and equipment
• Troubleshooting and maintenance of internal support systems
• Ability to provide support for non-windows operating systems
• Knowledge of ticketing and desktop management applications

Desktop Support Specialist - L2

Customer Success

• Provide world-class service in handling and resolving customer enquiries
• Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
• Understand and explain features and benefits of Global Relay services
• Identify sales and upsell opportunities to existing customers
• Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships
• Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals
• Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high-priority existing customer base
• Organize, and track projects and campaigns to be executed by the greater Customer Success team
• Conduct phone pre-screening phone interviews of potential employees then recommend to the team lead
• Participate in Global Relay forums, client visits, and conferences

Enterprise Customer Success Specialist

Security Engineer

• Work with the CISO on security program direction
• Reinforce security culture across the business
• Foster security culture through training and accountability
• Develop and execute strategic security programs
• Manage and mentor a growing security team
• Provide reports on cyber security standing
• Provide project management support for security goals
• Act as liaison between security team, stakeholders, and customers
• Drive ISO 27001 practices and standards
• Conduct evaluations of security measures
• Supervise incident response planning
• Develop and deliver Information Security Awareness program
• Perform other ad hoc InfoSec project work as required

Director, Information Security

Compliance

• Support and enhance brand awareness
• Provide marketing support
• Assist in business development efforts
• Contribute to internal training materials
• Stay abreast of regulatory changes
• Participate in Executive Briefings
• Collaborate with product teams
• Host and lead industry roundtables
• Speak on panels and at industry events
• Utilize network of regulatory practitioners
• Engage with regulators globally

Senior Manager, Regulatory Intelligence

Sales

• Support business development team in compliance, operations, and training
• Take on ad hoc projects in operations and client interaction
• Provide direction, guidance, and strategic insight for growth and innovation
• Business development role focused on new accounts in the Northeast Region
• Drive sales cycle from end to end
• Interpret customer requirements and communicate effective solutions
• Provide compliance reporting to external clients
• Assist in developing compliance initiatives
• Develop understanding of customer infrastructure and facilitate integration with Global Relay systems
• Gather requirements from MAP customer stakeholders
• Manage Proof of Concept and implementation steps
• Update stakeholders on progress
• Propose a course of action for non-compliance
• Review new regulatory policy to mitigate risk

Global Relay Jobs in New York City

Global Relay

Desktop Support Specialist - L2

Global Relay

Enterprise Customer Success Specialist

Global Relay

Director, Information Security

Global Relay

Senior Manager, Regulatory Intelligence

Global Relay

Senior Pre-Sales SME, Supervision & Archive Solutions

Global Relay