Enterprise Customer Success Specialist

April 30

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Global Relay

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Leader in compliant communications archiving, messaging, supervision, information governance, and eDiscovery.

Message Archiving • Compliance • Archive Linkedin • eDiscovery • IM

1001 - 5000

Description

• Provide world-class service in handling and resolving customer enquiries • Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues • Understand and explain features and benefits of Global Relay services • Identify sales and upsell opportunities to existing customers • Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships • Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals • Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high-priority existing customer base • Organize, and track projects and campaigns to be executed by the greater Customer Success team • Conduct phone pre-screening phone interviews of potential employees then recommend to the team lead • Participate in Global Relay forums, client visits, and conferences

Requirements

• Degree or Diploma and/or 3+ years of account management or customer service related experience, ideally in the information technology sector with an understanding of cloud solutions • Ability to assess customer needs and deliver appropriate solutions • Professional business manner with the ability to comfortably interact with various executive business levels • Ability to manage time, workload, and shifting priorities in a fast-paced environment with a strong attention to detail • Excellent verbal and written communications skills • Previous direct experience with Salesforce or other CRM system is highly desirable • Resourceful with strong problem-solving skills • Enthusiastic, strong work ethic, and positive attitude • Excellent listening, negotiation, and presentation skills

Benefits

• corporate bonus • extended health benefits • 401k contributions • enticing commission structure