Solutions Consultant

August 7

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Luma Health

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Needing healthcare can be hard — getting care shouldn’t be.

Healthcare • Patients • Appointments • Scheduling • Patient Messaging

51 - 200

Description

• Looking for a highly driven and empathetic Professional Services Consultant to be responsible for customer implementations and training from go-live through full implementation and expansion. • Ensure customer implementations focus on measurable outcomes and value to customers. • Work closely with Customer Delivery Managers, Engineering team and others to customize and configure products, solve issues, keep projects on track, report on progress, and address obstacles to ensure successful on-time launches. • Provide expert guidance to clients that enable them to adopt and use the product, and make informed decisions about future product selection based on client inquiries.

Requirements

• Minimum 3 years of software implementation experience. SaaS experience is preferred. Direct healthcare experience • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders • Excellent written and verbal communication skills • Detail oriented • Proven experience in a technical consulting role. • Strong understanding of relevant technologies, such as Liquid (Shopify), Jinja2, Twig HTML, JavaScript, HL7, XML, ETL • Strong analytical and critical thinking skills; strong problem solving skills • Proven success in building trust and driving results for a broad range of stakeholders: C-Suite, senior executives, developers, and day-to-day users of the software. • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve • Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction • A natural tendency to be customer first and a willingness to go the extra mile • Team-oriented, doer mentality (i.e. no task is too small) • Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment • Degree from a nationally-recognized and well-regarded four-year institution • Ability to travel to client sites as necessary

Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity