Senior Client Success Executive

June 26

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Memora Health

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Digitize & automate care programs. Simplify how patients and clinicians navigate complex care delivery.

51 - 200

💰 $40M Venture Round on 2022-02

Description

• Senior Client Success Executives serve as trusted advisors to Memora's clients • Responsible for ensuring the retention, continued growth, and referenceability of strategic clients • Work closely with internal teams to maximize client value and lead strategic projects • Lead client renewals and generate revenue expansion opportunities • Collaborate with Sales team leadership to develop revenue growth processes • Develop scalable processes and resources to improve team onboarding and client servicing • Represent the voice of the client internally to inform product strategy and roadmap • Provide coaching and support to CSEs and newer team members

Requirements

• You have 5-8 years client-facing experience (Client Success, Account Management, Implementation) in healthcare, SaaS, or digital health serving US-based hospital systems and/or other ecosystem partners • You can communicate complex ideas clearly and concisely (both written and verbally) • You are an expert in building high-trust relationships with client project teams and leaders by understanding their needs, motivations, and challenges, and by being an advocate for them within your organization • You possess strong proficiency with analyzing and presenting data in a meaningful way (i.e., storytelling with data) • You have experience orchestrating resources within your organization to address client challenges, ensuring the needs of your clients are successfully met while also meeting any relevant business constraints • You have a bias toward action and a “one team” mentality • Ability to occasionally travel to client sites (mainly in US; 10-20% travel) • Ability to comply with clients’ COVID vaccination requirements

Benefits

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, Macbook, and a 401(k) plan