Head of Customer Success
September 6
🏢 In-office - Manhattan
Description
• Oversee post-sales strategy for Middesk’s customers. • Develop and implement long-term strategy to scale account management and customer experience teams. • Maximize product adoption and revenue growth, shaping product roadmap. • Build long-term strategic partnerships with large clients. • Implement systems and processes to drive efficiency and scalability in post-sales operations.
Requirements
• 8+ years in leading client-facing post-sales functions, including account management. • Demonstrated success in hiring, onboarding, and developing talent within account management and customer experience teams in high-growth environments. Expertise in scaling enterprise-level post-sales functions in sales-led organizations, with a strong focus on customer satisfaction and growth. • Demonstrated success working with large enterprise customers in fintech or financial services, including managing complex relationships, influencing and negotiating at senior levels, and driving land-and-expand motions. • Experience selling technical solutions with a usage/volume-based model, and ability to engage with customers on technical topics. • Demonstrated ability to use data to identify upsell and cross-sell opportunities and to drive business outcomes. • Extensive experience working closely with sales, product, and marketing teams to enhance customer engagement and drive growth.
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