Director of Customer Success- Ad-Tech Experience Required

August 27

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Pixalate

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Market-leading fraud protection, privacy, & compliance analytics platform for Connected TV, Mobile Apps & Websites.

mobile • OTT • CTV • ConnectedTV • IVT

51 - 200

💰 $18M Venture Round on 2021-09

Description

• Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews • Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers • Maintaining awareness of client needs and opportunities for expansion • Understanding the competitive landscape and new industry developments and standards • Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value • Ensuring Pixalate product adoption, client satisfaction, and account health

Requirements

• BA/BS degree in technical, business, or other related fields (or equivalent experience) • 2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors • Highly skilled in MSFT Excel (eg. pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA • Understanding of digital media ecosystem terminology and ad operations tools and practices (eg. campaign optimization, javascript, tagging, cookie, macros, and platforms) • Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment • Self-starter capable of thriving in a startup environment • Ability to maintain poise under stress, especially when resolving time-sensitive issues • Data-driven, analytical, and process-oriented • Excellent written and verbal communication/presentation skills • Proficiency with spoken and written English, a second language is a plus

Benefits

• Excellent benefits package, including medical, dental, and vision insurance • Premiums 100% covered for employees and 50% covered for dependents • Unlimited PTO • 401k • Monthly internet reimbursement • Remote, flexible hours • Opportunity for advancement • Fun annual team events • Being part of a high performing team that wants to win and have fun doing it • Extremely competitive compensation